Contact SLVIP | 24/7 Customer Support & Secure Online Assistance
SLVIP Contact Center operates 24 hours a day, 7 days a week, ensuring every player receives fast, professional, and reliable service all year round. Whether you need help with account issues, deposits, gameplay, or responsible gaming, our team is always ready to assist through multiple channels — live chat, email, and social media.
How to Contact SLVIP Customer Support
SLVIP provides several ways for players to reach our professional service team anytime, anywhere.
1. Online Live Chat Service
Click the “Online Service” link on our website to connect directly with an SLVIP support representative. This is the fastest and most convenient way to receive instant help.
2. Email Support
For account verification, transaction inquiries, or detailed issues, you can contact us by email. Our support team will respond promptly and provide accurate solutions to your requests.
3. Follow Us on Facebook
Stay updated on SLVIP’s latest news, promotions, and gaming updates by following our official Facebook page. Get exclusive event notifications and special offers before anyone else.
Frequently Asked Questions (FAQ)
We’ve collected the most common questions from players to help you solve issues quickly without waiting for support assistance.
About the Games
How long can I check my transaction history?
You can view your transaction record for up to 30 days in your account.
Where can I find game rules and tutorials?
Every game window includes a “Rules” or “How to Play” section that you can access anytime.
How do I check my game results history?
Game history may vary depending on the provider. Log in to your Member Account, then click Betting Record to review past results.
What happens if I lose connection while playing?
If you are disconnected during a game, it will automatically resume the next time you log in. If the issue persists, please contact our support team immediately.
Can I play on my mobile device?
Yes! You can play all SLVIP casino and slot games directly through your mobile browser or our official app, available for both Android and iOS devices.
Bank and Account-Related Questions
How can I register my bank card?
Each SLVIP account can register up to two cards. Each bank account can only be linked to one user. For security reasons, you cannot share cards between accounts. Contact support to delete or modify banking details.
Important Notice:
Enter your correct bank information — bank name, account number, and payee name — before submission. Once confirmed, changes are not allowed.
Bank details are required only for withdrawals, not during initial registration. You must register a bank account before requesting your first withdrawal.
SLVIP Account and Security Information
Absolutely. All communication between players and the site is protected using 256-bit SSL encryption technology. SLVIP’s systems and applications are tested regularly by third-party cybersecurity firms, and our Intrusion Detection System (IDS) monitors all network traffic 24/7 to prevent attacks or intrusions.
Is My Account Secure?
SLVIP uses a dual-password system — one for login and another for withdrawals — to add an extra layer of protection. This ensures that your funds and personal data are always safe.
Fund Security
SLVIP partners with top international financial institutions to maintain industry-leading transaction encryption technology. All recharge and withdrawal processes are protected to ensure stability, speed, and reliability. You will be asked to enter your fund password before every withdrawal, guaranteeing total control and safety over your balance.
Responsible Gaming at SLVIP
At SLVIP, we prioritize safe and responsible gaming. Our goal is to make sure your time spent with us remains fun, controlled, and stress-free.
As a recognized Responsible Operator, SLVIP offers education, self-limiting tools, and guidance to help players manage their betting activity. We encourage all members to play responsibly, stay within their limits, and reach out to our support team for advice or assistance whenever needed.
Get in Touch with SLVIP Today
Our 24/7 Customer Service Team is here to assist you anytime. Whether you’re dealing with technical issues, payment questions, or gaming inquiries, SLVIP guarantees professional help and fast solutions.
Contact Channels:
Live Chat: Available on the SLVIP website under “Online Service”
Email: Reach us through our support inbox for any inquiries
Facebook: Follow SLVIP Official for news and updates